IT Support Specialist

Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America's fastest-growing private companies. Driven by a forward-thinking team, we're shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!

LOCATION : Lehi, UT

POSITION OVERVIEW :

The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network infrastructure. This role ensures that all employees have the tools and support they need to work efficiently and securely. The ideal candidate will be a problem-solver with a passion for technology and excellent customer service skills.

RESPONSIBILITIES :

• Respond to user requests for technical assistance via phone, email, chat, or in person.
• Diagnose and resolve hardware, software, and network issues on Windows and Mac systems.
• Install, configure, and maintain computers, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in systems such as Active Directory, Office 365, Google Workspace, and other internal tools.
• Assist with onboarding and offboarding processes, including device setup and access provisioning.
• Maintain IT asset inventory and ensure timely replacement, upgrades, and maintenance.
• Support remote and hybrid employees with VPN, remote desktop, and connectivity issues.
• Document common problems, solutions, and best practices in the internal knowledge base.
• Collaborate with the IT team on system upgrades, cybersecurity initiatives, and infrastructure improvements.
• Ensure compliance with IT security policies and assist in enforcing company data protection standards.

QUALIFICATIONS :

OPINIION'S CULTURE :

At Opiniion, we take our work seriously, but we don't take ourselves too seriously! Our culture has been affectionately coined "Funfessional"a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly caresabout our clients, their residents, and each other.

BENEFITS SNAPSHOT :

Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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