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IT Infrastructure Engineer

IT Infrastructure Engineer

Prospera Credit UnionAppleton, WI, US
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Job Description

Job Description

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.

At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.

What sets us apart :

  • Great Paid Time Off Benefits!
  • Prospera Pays 91% of Medical Monthly Premium Costs!
  • Prospera Matches Up to 5% of 401K Contributions!
  • Prospera Provides Short-Term disability and Long-Term Disability at No Cost to You!

About the Role :

The IT Infrastructure Engineer is a pivotal member of the IT team, responsible for architecting, implementing, and maintaining robust, secure, and scalable infrastructure services across Prospera Credit Union's enterprise environments. This role demands deep expertise in Windows server administration (with 5% Linux servers), advanced virtualization (VMware), Microsoft Azure, Microsoft 365, Microsoft SQL, enterprise storage, IT security including Active Directory, basic network infrastructure, enterprise backups, disaster recovery planning, and performance monitoring. The ideal candidate will bring a strategic mindset, strong technical acumen, and hands-on experience managing complex, hybrid IT environments. This role supports critical business systems and drives innovation across all aforementioned platforms.

Expectations and Responsibilities

  • Design, deploy, administer, patch, and harden Windows Server environments, ensuring optimal security, performance, and reliability
  • Administer, maintain, and harden Linux servers including patching, performance tuning, and troubleshooting production issues
  • Architect and administer VMware vSphere infrastructure
  • Engineer and manage enterprise storage systems (HPE Nimble), including provisioning, zoning, replication, snapshots, tiering, and performance tuning
  • Administer and support enterprise backup and disaster recovery solutions (e.g., Veeam), including offsite replication and recovery testing
  • Microsoft Azure Administration & Recovery Services
  • Basic knowledge of network support, including L2 / L3 switching (Palo Alto, Cisco, HP), VLANs, subnetting, trunking, routing, and spanning tree.
  • Wireless Controller administration and Wi-Fi network support
  • SSL Certificate administration
  • VOIP Support (Ring Central) liaison with Ring Central Support as needed
  • Conduct capacity planning and performance analysis for servers, storage, and networks, ensuring optimal system health and uptime
  • Maintain detailed infrastructure documentation, including system architecture, recovery procedures, runbooks, and change control
  • Serve as the senior escalation point for complex L2 / L3 infrastructure incidents, working with vendors and cross-functional teams
  • Assist in lifecycle management of datacenter assets from provisioning and imaging to decommissioning and secure disposal
  • Participate in IT projects and lead infrastructure-related workstreams across multiple sites
  • Participate in the on-call rotation for IT support needs
  • Qualifications & Skills

  • High emotional intelligence, cool under pressure
  • Outgoing, positive attitude
  • Highly organized, detail oriented
  • Strong problem analysis / resolution and prioritization skills
  • Excellent verbal / written communication skills, customer service skills
  • Approachability, willingness to share knowledge, and ability to work in a team environment
  • Able to work both independently and within cross-functional teams in order to achieve business goals within a fast-paced work environment
  • Ability to make a case and sell ideas
  • 5+ years IT infrastructure engineer experience with a proven track record of delivering results while implementing infrastructure initiatives in a complex, fast-paced environment.
  • 5+ years in-depth technical experience as follows :
  • Must :
  • Windows Server Administration

  • Microsoft On Prem AD and Azure AD
  • VMWare vSphere
  • Basic Networking
  • Microsoft Azure Administration
  • Want (at least 2 from this list) :
  • SQL Server

  • Storage Area Networks
  • Ring Central
  • Wireless Controllers
  • Veeam Backup & Recovery
  • Security Infrastructure
  • PowerShell Scripting
  • Microsoft Office 365
  • Microsoft Intune
  • Exchange 365
  • Performance Monitoring
  • Bachelor's or Technical School degree in computer science or business with an emphasis in information technology (or related field) or equivalent work experience.
  • Certifications in relevant technical areas are preferred (Microsoft Certified : Azure Administration or Solutions Architect Expert, VMware Certified - VCP-DCV, CCNE / CCNP, RHCE, VMCE)
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions
  • The employee frequently is required to use hands to finger, handle, or feel and talk or hear.
  • Specific vision abilities required by this job include close vision.
  • If you are looking for a great opportunity to join a growing team, let's talk!

    Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.

    Life is short. Work somewhere awesome!

    __

    Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

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