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General Manager
General ManagerBoF Careers • San Diego, CA, United States
General Manager

General Manager

BoF Careers • San Diego, CA, United States
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Overview

AMIRI is looking for a General Manager for its upcoming retail store in Fashion Valley. This key store leadership role will be responsible for supporting retail business objectives by achieving, maintaining, and driving the following :

  • Sales Responsibilities
  • Retail Operations
  • Personnel Management
  • Detail-Oriented In-Store Operations

Leadership Profile

The GM will be a strong and charismatic leader who thrives on building relationships with both internal and external parties. The GM will serve as a strong ambassador of the AMIRI brand and values, including compassionate leadership, strong business acumen, and enthusiastic ambition. Our ideal GM knows that quality customer service and a commitment to teamwork should never suffer, no matter how busy the location may be!

Sales Responsibilities

  • Motivate staff to achieve all sales targets set by the Company, build a strong client base, and develop sales plans.
  • Partner with HQ Retail to analyze and interpret sales figures and CRM activity to develop employee and store goal targets.
  • Develop and execute strategies for generating sales to meet goal targets.
  • Oversee in-store promotional displays and customer events, liaising with Visual Merchandising and Brand where necessary.
  • Maintain awareness of local & luxury market trends and monitor local competition activity.
  • Build relationships with local and VIP clients; work closely with the HQ Retail team to coordinate events & activations.
  • Routinely demonstrate exemplary customer service, escalating issues to leadership team when appropriate.
  • Thoroughly train team in line with AMIRI’s customer service best practices – from greeting customers, to closing sales, to handling challenging client issues in line with Company standards.
  • In coordination with the Corporate team, complete VM directives as required in a timely manner.
  • Stay up to date with local, industry, and luxury trends – addressing with internal teams.

    • Retail Operations

  • Efficiently oversee the day-to-day operations of the store, minimizing costs and risks.
  • Partner with HQ Retail team to train team on loss prevention best practices.
  • Complete regular Health, Safety, and Compliance audits for the HR / Facilities team.
  • Partner with neighbors, property management, and landlords to ensure building / facilities are kept in prime condition.
  • Train staff on common workplace injury prevention, specific to the store location.
  • Maintain store in exceptionally clean, organized, and presentable condition. Create policies and systems to ensure staff is aware of the expectations for cleanliness, health, and safety.

    • Personnel Management

  • Motivate, guide, encourage, and support all store staff.
  • Address basic / common personnel issues at the store level; completing required documentation for HR and following the rules, guidelines, and principles of AMIRI performance management.
  • Lead the recruitment process in coordination with HR – from sourcing throughout new hire onboarding.
  • Partner with Merchandising and Sales teams to complete regular product and / or product knowledge with each new collection with all staff.
  • Partner with HR to complete and administer 90-Day reviews, annual reviews, and employee development plans in line with Company values and benchmarks.
  • Regularly update the staff on business performance, Company initiatives, and other relevant updates.
  • Train staff on all required / essential duties of each position.
  • Create and publish schedules in line with local guidelines and regulations.

    • Desired Experience & Talent

  • 3-5 years progressively responsible luxury retail management, directly supervising a non-exempt employee population.
  • Strong familiarity with the AMIRI brand, aesthetic, and narrative.
  • Strong familiarity with local and federal labor laws.
  • Strong systems proficiency, including Microsoft Excel, Teams, and general CRM and POS.
  • Additional language skills a plus.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Management and Manufacturing

    • Industries

  • Advertising Services

    • #J-18808-Ljbffr

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