Retail Store Operations Intern

Retail Store Operations Intern

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Retail Store Operations Intern

Department : Grocery

FLSA : Non-Exempt

General Function : An internship where individuals train with an assigned mentor at their assigned store to learn day to day functions on merchandising, cash accountability procedures, and writing a schedule. Specific training location will be identified closer to the start date.

Reporting Relations :

Accountable and Reports to : District Store Director; Store Manager; Assistant Manager of Store Operations; Assistant Manager of Perishables

Direct Reports : None

Primary Duties and Responsibilities :

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by : (examples include) escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves : honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.
• Assists management in determining specific pricing and blends for maximum profitability.
• Assists with establishing location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
• Assists in ensuring the store standards for customer service, employee relations, and overall departmental profitability are met.
• Uses and understands the various hardware and software technology within the store.
• Assists in forecasting and reviewing the store labor schedule with the store directors guidelines.
• Assists with replenishing shelf product, designs and constructs displays.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities :

Supervisory Responsibilities :

Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

Education and Experience :

High School or equivalent experience. Pursuing a degree in an applicable field.

Physical Requirements :

Knowledge, Skills, Abilities and Worker Characteristics :

Working Conditions :

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job :

Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, related store equipment.

Contacts :

Has daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality :

Has access to confidential information, which may include pricing, sales reports, profit and loss reports, and wages.

Are you ready to smile, apply today.