Contact Center Specialist

We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently.

Key Responsibilities :

• Answer incoming calls and electronic requests from patients, family members, and external parties
• Register new patients and ensure accurate data entry into the electronic medical record system
• Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed
• Schedule healthcare appointments in accordance with system and clinic guidelines
• Interpret physician orders to schedule tests and procedures accurately
• Provide appointment details, required preparation instructions, and payment information
• Document patient messages and communicate them to administrative or provider staff
• Identify urgent patient situations and escalate appropriately for triage
• Maintain professionalism and composure when handling upset callers, escalating priority issues as needed

Top Skills :

Additional Notes :

📍 Work Location : 301 N Washington Ave, Dallas, TX 75246 (On-site)

🚗 Parking Included : Yes

🎤 Interview Type : 2 rounds of interviews

🎓 Certification / Degree Requirements : High School Diploma Required