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Bilingual Client Success And Inside Sales Specialist

Bilingual Client Success And Inside Sales Specialist

De Maria HomesWest Chester, OH, US
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Job Description

Job Description

We are seeking a dependable and detail-oriented Bilingual Client Success and Inside Sales Specialist to join our team in Cincinnati. In this role, you’ll support our sales process, manage client communication, and ensure an exceptional client experience. You’ll also help strengthen community connections through events, outreach, and thoughtful follow-up.

Compensation : $40,000 - $45,000

Responsibilities : Sales & Lead Support

  • Assist Inside Sales Agents with lead intake, scheduling, and follow-up
  • Serve as a primary bilingual contact for Spanish-speaking clients and vendors
  • Translate written and verbal communications between English and Spanish
  • Maintain accurate client data in the CRM, including notes and lead status
  • Confirm appointments, send reminders, and monitor engagement
  • Respond to inquiries via phone, email, and social media
  • Support sales reporting and pipeline tracking

Client Experience & Outreach

  • Coordinate quarterly client appreciation events
  • Organize and track client gifts for closings, birthdays, and milestones
  • Manage tasks and communication with virtual assistants
  • Ensure clients feel supported and informed throughout the process
  • Gather client feedback to improve services

    • Qualifications :

  • Fluent in Spanish and English (spoken and written)
  • Based in Cincinnati, OH (in-person required)
  • Experience in customer service, sales support, or administrative roles
  • Strong communication, organization, and multitasking skills
  • Proficiency with CRM systems and Google Workspace
  • Event planning and vendor coordination experience
  • Passionate about community engagement and client care
  • Background in real estate, marketing, or hospitality is a plus

    • About Company

    De Maria Homes is a real estate agency with a mission : to empower and support the Hispanic community. We make homeownership accessible, understandable, and attainable by providing culturally aligned and language-accessible services. Our bilingual team is deeply connected to the communities we serve, and we pride ourselves on integrity, inclusion, and personalized support.

    Some benefits of the role include :

  • 401(k) with employer match
  • Company-sponsored events throughout the year
  • Be part of a bilingual, community-focused team making a real impact
  • Balance sales support with meaningful client relationship-building
  • Work in a culture that values both performance and appreciation
  • Learning and career growth opportunities
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    Inside Sales • West Chester, OH, US