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Director of Operations - WSL

Director of Operations - WSL

Leap BrandsSt. Louis, MO, US
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Position Summary :

  • The Director of Operations is responsible for leading the operational success of franchise and / or company-owned units within an assigned territory.
  • This role is highly focused on building strong franchise relationships, driving operational consistency, improving unit-level profitability, and supporting strategic growth initiatives .
  • The ideal candidate is a results-driven leader with deep multi-unit restaurant experience and a proven ability to influence and inspire operators.

Key Responsibilities :

  • Operational Leadership : Oversee day-to-day operational performance of all restaurants in assigned region.
  • Ensure adherence to brand standards, food safety protocols, and guest experience metrics.
  • Conduct regular business reviews and store visits to assess operations and recommend improvements.

    • Franchise Partner Support :

  • Serve as primary liaison for franchise owners and operators, providing coaching, resources, and tools to help them achieve operational and financial targets.
  • Support new franchise openings, including training, onboarding, and market launch execution.
  • Build strong, trust-based relationships with franchise partners to foster collaboration and alignment with brand goals.

    • Financial Performance :

  • Monitor P&L statements, identify opportunities to increase sales and profitability, and implement solutions in partnership with franchisees and managers.
  • Support pricing strategies, cost control initiatives, labor optimization, and inventory management.

    • Team Development :

  • Mentor and develop field operations team members (e.g., Area Coaches, Training Managers).
  • Provide guidance on leadership development and succession planning for franchisee teams.

    • Strategic Growth Initiatives :

  • Partner with leadership to execute market expansion strategies, remodels, and new unit openings.
  • Identify operational best practices and standardize them across the franchise network.
  • Collaborate cross-functionally with Marketing, Supply Chain, Training, and Development teams to drive brand success.

    • Qualifications :

  • 7+ years of progressive multi-unit leadership experience in the QSR, fast-casual, or franchise restaurant industry.
  • Strong background in franchise operations management, preferably supporting multiple owners across a region or national territory.
  • Proven success in improving sales, profitability, and operational execution at scale.
  • Exceptional relationship-building, coaching, and influencing skills.
  • Solid understanding of restaurant P&L, KPIs, and financial drivers.
  • Experience supporting large-scale openings, market launches, and growth initiatives.
  • Ability to travel  Bachelor’s degree in Business, Hospitality, or related field preferred.
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    Director Of Operation • St. Louis, MO, US