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SOC Security Dispatcher
Allied UniversalBaton Rouge, LA, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionProvide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities Respond to incidents and critical situations in a calm, problem solving manner Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site. Execute RSOC and GSOC standard operating procedures, operating the SOC, in shift patterns as required Provide a high level of service to local and remote client sites and staff with the emphasis on the security and safety of client staff, assets and information Monitor operational network video cameras; operate all SOC technologies including network video, access control, etc. Coordinate direct action and responses to incidents and alarm activation Compile reports for the SOC Shift Manager in order to share with GPS management on a daily / weekly / monthly basis; provide high quality written and verbal reports as and when required Take telephone enquiries; maintain accurate logs of events Actively monitor and respond to critical systems alarms such as physical security systems alarms, fire panels, etc. Deliver world-class Global Security services by understanding and working closely with technical security implementations and incident management programs Serve as an initial point of contact in emergency situations which may affect the health and safety of employees Communicate effectively and appropriately with internal and external responders during critical incidents Foster cross organizational relationships to encourage risk information sharing across the business Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations Monitor several screens, systems, and events simultaneously, with the ability to shift priorities as needed Must possess a minimum of two (2) years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment Must possess experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment, and triaging reports High proficiency in using IT applications, data entry and retrieval, and keyboard skills to a speed of at least 25wpm with at least 75% accuracy Basic knowledge of some technical elements associated with security systems such as IP networks, servers, LAN / WAN Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure Ability to remain calm under pressure and respond to incidents, particularly in emergencies, in a professional, resilient and timely manner with minimal supervision where appropriate Evidence of continuous professional development (CPD) Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed. Current state driver's license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle required Professional, articulate and able to use good independent judgment and discretion Outstanding verbal and written communication skills required Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles Possess a high school diploma or equivalent, or 5 years of verifiable experience As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law Licensing requirements are subject to state and / or local laws and regulations and may be required prior to employment A valid driver's license will be required for driving positions only Health insurance and 401k plans for full-time positions Schedules that fit with your personal life goals Ongoing paid training programs and career growth opportunities Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more
Security Professional-Dispatcher
Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.
LOCATION : Baton Rouge, LA
SITE : Administrative Building
PAY : $17.39 / HOUR / PAYS WEEKLY
MANDATORY QUALIFICATIONS, PLEASE READ :
- MUST BE ABLE TO PASS DRUG SCREEN (HAIR SAMPLE, ORAL SAMPLE AND BREATH SAMPLE)
- MUST HAVE BASIC COMPUTER SKILLS AND COMFORTABLE USING A TABLET OR COMPUTER
- EXPERIENCE DISPATCHING
- EXPERIENCE MONITORING CCTV AND SURVEILLANCE CAMERAS INCLUDING :
- Equipment Maintenance; ensuring proper function of surveillance equipment
- Record Keeping; Document and report observations and incidents
- Monitor and Analyze; monitor, observe and analyze real-time actions
- Privacy Compliance; adhere to all privacy laws and regulations
- Assist investigations by providing evidence and support including documented footage and recorded logs
FIRST INTERVIEW WILL BE A PHONE INTERVIEW.
The SOC (Security Operations Center) Security Analyst will be assigned to furthering the security mission within the client's Regional Security Operations Center (RSOC) and Global Security Operations Center (GSOC). The SOC Security Analyst is responsible for delivering operations within the GPS control room across all client sites in the respective region. They will work with the client's leadership to ensure operational best practice to ensure the physical safety and security of our people, buildings, and assets.
As a SOC Security Analyst, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
Responsibilities :
Minimum Requirements :
Perks and Benefits :
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Security Dispatcher • Baton Rouge, LA, US
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