Bilingual Customer Service Representative

A company is looking for a Customer Service Representative I - Bilingual - Remote.

Key Responsibilities

Provide assistance and support for individuals self-directing Medicaid services and their caregivers

Handle 40+ inbound and outbound calls, addressing customer inquiries and ensuring satisfaction

Maintain knowledge of company systems and procedures for handling sensitive information

Required Qualifications

Bilingual in English and Spanish required

One year of experience in customer support activities, preferably in a call center

High school graduate or equivalent education

Intermediate skills with Microsoft Office, email, and internet

Experience with CRM systems and / or Medicaid services is a plus