Support Engineer IV (Malvern)

Support Engineer Iv

Employer : Amazon.com Services Llc

Offered Position : Support Engineer Iv

Job Location : Malvern, Pennsylvania

Position Responsibilities :

• Provide technical support, including fielding and handling customer issues via phone, chat, and email.
• Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services.
• Work with development teams to establish and improve end-to-end service support.
• Drive customer communication during critical events.
• Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training.
• Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues.
• Mentor junior support engineers.

Position Requirements :

Amazon.com is an equal opportunity-affirmative action employer minority / female / disability / veteran / gender identity / sexual orientation.

40 hours / week, 8 : 00am-5 : 00pm, salary range $90,400 / year to $158,200 / year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.