Account Manager, Exterior Signage

Account Manager

There's never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus' success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

Under the direction of the VP Sign Programs, the Account Manager position is responsible for overseeing the operational planning, establishment, execution, and evaluation of programs typically consisting of several projects. They are responsible for creating, tracking, and monitoring the projects within the program. Oversees timelines, operational, administrative, duties of the program. They develop, maintain, and enhance programs to provide guidance and direction to staff. Serves as point of representation and liaison with internal and external stakeholders on program status and provides day-to-day professional guidance and leadership as appropriate to team members.

Responsibilities

• Maintain and grow the business within the Stratus customer base. Identify new opportunities with customers.
• Coach, mentor, motivate, and supervise project team of 6-10 direct reports which often includes other people leaders.
• Submit proposals and RFP's for existing customers and oversee proposal submittal for existing customers.
• Assist Accounting in collections of aging accounts receivables and resolve customer disputes.
• Escalate issues arising from Stakeholder concerns and work diligently to resolve issues.
• Organize programs and initiatives to support the mission, goals, and objectives of the company.
• Produce complete, accurate, and timely reporting of program and project statuses.
• Manage complex initiatives that span one or multiple lines of business.
• Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities, and project milestones.
• Extensive understanding of project management principles, methods, and techniques.
• Proven success in providing on site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities, and project milestones.
• Performance reviews, staff development, and execution of disciplinary action.
• Monitor the performance of staff.
• Define success criteria and disseminate them to involved parties throughout project life cycle.
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
• Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with the organization's best practices.
• Full project life cycle ownership : successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
• Prepare estimates and detailed project plan for all phases of the project.
• Assign new work to the team.
• Provide management with forecasting numbers, program concerns, and employee opportunities.
• Set and continually manage project expectations while delegating and managing deliverable with team members and stakeholders.
• All other duties reasonably assigned.

Qualifications

Knowledge, Skills, and Abilities :

Education, experience, certifications

Physical and mental demands

Working Conditions (if applicable)

Travel Requirements

This position is required to travel as an essential function of this role due to the need for in-person interaction with customers, field partners, and / or business stakeholders. Travel may include local, regional, or national destinations and may be conducted via automobile, air, or other modes of transportation. All travel must be pre-approved in accordance with company policy and conducted in compliance with applicable safety and expense guidelines.

Why Work With Us

Pay Range

$75,000- $95,000 annually - Pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties / requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

eeo / mfdv

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