Medical Customer Service Representative

A company is looking for a Customer Service Representative 1 (Medical Self Pay).

Key Responsibilities

Negotiate payment plans with customers through inbound and outbound calls while reviewing account history

Maintain a 96% quality score by providing superior customer service and accurate documentation

Execute follow-up procedures for third-party approvals, billing, and collection of overdue accounts

Required Qualifications

High school diploma or GED

At least one year of experience in healthcare customer service or a healthcare certification / degree

At least six months of experience in a high-volume call role or completion of relevant training

Experience accessing multiple databases simultaneously or managing multiple open screens

Must be available to work second shift between 10 : 30 AM ET and 7 PM ET