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Fraud Management Specialist
VirtualVocationsSterling Heights, Michigan, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Fraud Management Intake Specialist, fully remote or hybrid.
Key Responsibilities
Provide primary phone support for members and internal customers regarding fraud inquiries and claims
Assist in resolving card and online alerts, and manage account restrictions to prevent fraud losses
Collaborate with internal teams on complex fraud incidents and maintain compliance with relevant regulations
Required Qualifications, Training, and Education
2+ years of retail banking or related financial service and customer service experience
Associate degree or equivalent work experience
Fraud-related experience preferred
Ability to work in a multi-channel environment (phone, chat, email)
Proficient in using PC, Windows, and Microsoft Office applications
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Fraud Specialist • Sterling Heights, Michigan, United States
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