Benefit Programs Assistant

Benefit Programs Assistant

The City of Virginia Beach Department of Human Services is seeking a talented Benefit Programs Assistant to work in the Financial Division. This candidate will provide program support to Accounting staff; perform a variety of tasks required for the completion of Electronic Benefit Transfer (EBT) cards issuance.

Duties :

• Responsible for all aspects of issuing Electronic Benefit Transfer (EBT) cards to Supplemental Nutrition Assistance (SNAP) recipients.
• Receive Internal Action Forms (IAF) from Eligibility Workers.
• Utilize state system to research client case information and attach the case to the EBT card.
• Meet face to face with SNAP recipients to distribute cards.
• Effectively communicate instructions and information to recipients and answer questions.
• Professionally and empathetically assist recipients experiencing crisis situations.
• Contact Eligibility Workers on recipient's behalf when necessary.
• Act as a liaison between HSD Finance and Financial Assistance Division (FAD).

The City offers a generous benefits package such as health, dental and life insurance, retirement, and savings plans. Other key benefits include :