Sr. Customer Success Manager

TigerGraph is a platform for advanced analytics and machine learning on connected data. TigerGraph's core technology is the only scalable graph database for the enterprise. Its proven technology supports fraud detection, customer 360, MDM, IoT, AI, and machine learning.

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Fortune 500 organizations and the most innovative mid-size and startup companies choose TigerGraph to accelerate their analytics, AI, and machine learning :

• Seven out of the top ten global banks use TigerGraph for real-time fraud detection.
• Over 50 million patients receive care path recommendations to assist them on their wellness journey.
• 300 million consumers receive personalized offers with recommendation engines powered by TigerGraph.
• TigerGraph reduces power outages by optimizing the energy infrastructure for 1 billion people.

As a Customer Success Manager, you will play a pivotal role in building and maintaining strong, trust-based relationships with our customers. You will serve as the primary point of contact for a positive customer experience while driving business outcomes and identifying opportunities for expansion and increased adoption. You will also be the advocate within TigerGraph to ensure our customers’ success.

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Requirements :

Additional Qualifications and Experience :

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Key Performance Indicators (KPI’s)

This position is primarily remote, but location-based requirements may apply. If the selected candidate is located near one of our company offices, the candidate will have a hybrid work arrangement (2-3 days in-office).The anticipated salary range for candidates who will work in Redwood City, CA is $160,000 - $180,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, type and length of experience within the industry, education, etc. TigerGraph is a multi-state employer and this salary range may not reflect positions that work in other states.

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