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Desktop Engineer
Desktop EngineerRose International • Newark, NJ, US
Desktop Engineer

Desktop Engineer

Rose International • Newark, NJ, US
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Date Posted : 10 / 21 / 2025

Hiring Organization : Rose International

Position Number : 490288

Industry : Government / Staffing

Job Title : Desktop Engineer

Job Location : Newark, NJ, USA, 07102

Work Model : Onsite

Shift : 3rd Shift (Tuesday to Saturday 12 am to 8 am)

Employment Type : Temporary

FT / PT : Full-Time

Estimated Duration (In months) : 6

Min Hourly Rate ($) : 35.00

Max Hourly Rate ($) : 55.00

Must Have Skills / Attributes : Avaya, Change Management, Desktop Support, DHCP, DNS, Incident Management, ITIL, IVR, LAN, WAN

Experience Desired : MDM experience, specifically AirWatch (2 yrs)

Preferred Education : Associate degree

  • C2C is not available

Job Description

  • Only qualified Desktop Engineer candidates currently located in the Newark; NJ area will be considered due to the position requiring onsite Presence

    • Preferred Education :

  • College degree

    • Required Skills :

  • Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts (5 Years)
  • Experience taking user calls utilizing an IVR system, preferably Avaya (5 Years)
  • Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges (5 Years)

    • Preferred Skills :

  • MDM experience, specifically AirWatch

    • Required Experience :

  • 4-6 years of experience providing end-user support
  • Experience with Windows Active Directory& Office 365
  • Experience troubleshooting network issues in large office / Enterprise setups
  • Experience supporting and troubleshooting printer systems
  • Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts
  • Strong customer service and communication skills
  • Experience taking user calls utilizing an IVR system, preferably Avaya
  • Must be able to cover one weekend shift and holidays that land on your coverage days
  • Ability to help employees solve hardware and software problems and fulfill requests

    • The Desktop Engineer for the 3rd shift of our client’s 24x7 Team will provide level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary. Must have proven experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

    Job Duties :

  • Troubleshoot Desktop LAN, server, wi-fi, and connectivity issues
  • Utilize the ticketing system to track email submissions and manage phone support efforts
  • Manage Windows Active Directory and Exchange
  • Work closely with other IT employees on system maintenance and configuration projects
  • Work closely with other employees on interdepartmental projects
  • Maintain accurate asset management records
  • Work with vendors and manufacturers on repair and maintenance of IT equipment
  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

    • Benefits :

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.

    California Pay Equity :

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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    Desktop Engineer • Newark, NJ, US