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Restaurant Supervisor

Restaurant Supervisor

Chetola ResortBlowing Rock, NC, US
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Job Description

Job Description

Description : ABOUT CHETOLA RESORT

For over 175 years, Chetola Resort has welcomed guests to a timeless mountain retreat in the heart of the Blue Ridge Mountains. Located in picturesque Blowing Rock, North Carolina, our resort offers a luxury haven where adventure meets tranquility. From Orvis®-endorsed fly fishing and award-winning dining to a full-service spa and family-friendly recreation, Chetola blends authentic elegance with exceptional service. Under new ownership, we are entering an exciting chapter of growth and renewal—focused on craftsmanship, care, and connection.

THE ROLE

Chetola Resort is seeking a disciplined, detail-oriented, and guest-focused Restaurant Supervisor to support the daily operations of Timberlake’s Restaurant. Reporting to the Restaurant Manager, this hands-on leadership role ensures that service standards are upheld with consistency and polish, team members are supported and motivated, and every guest enjoys a seamless dining experience.

This is an excellent opportunity for an up-and-coming hospitality professional looking to take the next step in their leadership journey within a dynamic resort setting.

WHAT YOU’LL DO

Service & Guest Experience

  • Lead daily service during assigned shifts, modeling proper service techniques and guest interactions.
  • Act as the primary point of contact for guest concerns during service and resolve issues promptly with professionalism and poise.
  • Maintain a warm, polished atmosphere across the dining room, bar, and patio, ensuring that every detail reflects Timberlake’s standards.
  • Actively observe the floor, correct small lapses in real time, and set the tone for excellence.

Team Leadership & Training

  • Supervise servers, bartenders, and hosts during shifts, reinforcing standards consistently and fairly.
  • Support new team member onboarding and training and provide ongoing coaching to build confidence and consistency.
  • Foster a positive, professional team culture grounded in accountability, pride in service, and hospitality.

    • Operational Support

  • Oversee shift readiness, opening and closing procedures, and front-of-house organization.
  • Monitor table turns, pacing, and flow to balance guest satisfaction with operational efficiency.
  • Support POS accuracy, cash handling, and shift reporting.
  • Partner with management and the kitchen team to ensure smooth service during regular dining, private events, and special promotions.

    • Requirements :

    ATTENTION TO DETAIL IN ACTION

    At Timberlake’s, excellence lives in the details. As Restaurant Supervisor, you’ll ensure consistency and polish by watching for :

  • Tabletop precision – Salt on the right, pepper on the left, spotless flatware, aligned condiments.
  • Glassware gleam – No fingerprints, streaks, or water spots.
  • Chair alignment – Uniform presentation across the dining room.
  • Menu presentation – Clean, smudge-free menus delivered with the correct greeting.
  • Uniform standards – Team members dressed crisply and consistently.
  • Floor presence – Noticing and correcting small details before they affect the guest experience.

    • ABOUT YOU

  • A hands-on leader who sets and models high standards of professionalism.
  • Calm, solutions-oriented, and composed under pressure.
  • Strong interpersonal and communication skills—able to motivate and hold others accountable.
  • Impeccable attention to detail; you notice the small things that shape memorable guest experiences.
  • Passionate about hospitality, team culture, and operational excellence.

    • REQUIREMENTS

  • 1–2 years of experience in a supervisory or lead server role (restaurant, hotel, or resort preferred)
  • Working knowledge of food and beverage service and health / safety standards
  • Experience with POS systems and basic shift reporting
  • Availability to work evenings, weekends, and holidays
  • Ability to stand for extended periods and lift up to 40 lbs

    • WHY CHETOLA

  • One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
  • Join a dedicated and growing team shaping the next era of a beloved mountain resort
  • Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
  • Competitive pay and on-property perks
  • Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, supplemental coverage, and PTO

    • Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

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    Restaurant Supervisor • Blowing Rock, NC, US

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