One Stop Site Administrator
EquusCarlisle, PA, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionSustain and implement processes for collecting internal and external customer feedback and addressing customer complaints in an efficient and timely manner. Ensure service delivery aligns with performance standards and Funder expectations. Oversee site expenditures in collaboration with the Operator and Fiscal Agent. Coordinate the development and maintenance of the site's Resource Sharing Agreement and budget. Act as a liaison to the building landlord to maintain lease compliance and facility upkeep. Monitor inventory of Funder and company owned equipment, furniture, etc. Forecast supply needs ensuring timely procurement within budget constraints. Source other operational and funding sources for additional participant services and revenue to reduce partner costs and / or offerings. Bachelor's degree from an accredited university or college preferred; equivalent education and direct work experience required Working knowledge of workforce development trends and issues, including a working knowledge of the Workforce Innovation and Opportunity Act (WIOA) Professional knowledge with strong interpersonal skills, written and oral communication skills Ability to effectively read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations Ability to solve practical problems and deal with variables in situations where only limited standardization exists; define problems, collect data, establish facts and draw valid conclusions The individual must be a team player, be able to work and decide independently and establish and maintain effective working relationships with subordinates, supervisors, associates, outside agencies and general public. Must possess proven leadership skills Driver's License in good standing with valid automobile insurance and ability to travel off site.
One Stop Site Administrator
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job Description
Operational Leadership & Oversight
- Provides day-to-day functional supervision over all center staff to fulfill operational functions and service delivery within funding streams, collective bargaining agreements and governmental regulations.
- Conduct continuous improvement evaluations to assess and respond to the workforce and economic development needs of local businesses and the community.
- Supervise and assign staff based on service needs, while fostering collaboration among internal teams and partner organizations.
- Analyze customer flow, service delivery, and key performance indicators to drive continuous improvement in conjunction with the Operator and input from Partners.
- Ensure equipment, tools, and facilities meet operational, safety, and regulatory standards (EEO, ADA, OSHA, etc.)
- Maintain up-to-date knowledge of federal, state, and local policies ensuring compliance across operational areas.
Customer Experience & Service Integration
Fiscal Management
Resource Management
Qualifications
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Site Administrator • Carlisle, PA, US
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