Critical Incident Responder (South King County)

Job Description

Summary of Position :

Reporting to the Critical Incident Response Manager and / or the Critical Incident Response Lead, the Critical Incident Responder provides compassionate on-scene violence interruption, crowd control, de-escalation, and stabilization at scenes of violence. They are an integral part of the Critical Incident Response System and are trained in crowd control, de-escalation, and stabilization.

Essential responsibilities :

The employee must be able to perform the essential functions of this position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.

• Adhere to strict and unified protocols.
• Be on call during designated hours for Critical Incident notification and deployment to incidents
• Arrive on scene within specified time frame of deployment by CIR Manager and / or Lead
• When deployed, report in at minimum every 15 minutes to CIR Manager via text
• Provide critical incident assessment and violence interruption on-site :
• Arrive, park safely, and establish that it is safe to engage at scene
• If first on scene, text manager and members of coverage team
• Text CIR Manager and / or Lead that you are engaging
• Assess the scene for witnesses, known community members / allies, law or safety officers, other unoccupied first responders
• Identify yourself to stakeholders and ask how you can support
• Gather information including the harmed party, nature of the incident, people involved who may need additional support, etc.
• Provide crowd control, de-escalation, mediation, and conflict resolution
• Provide basic emergency resources packets and directions / transportation assistance to hospital as appropriate
• Notify CIR Manager and / or Lead when scene is safe / clear and no further action needed
• Participate in rigorous team pre-brief to plan for safe and protocol driven deployments
• Review and refine protocol alongside CIR Manager and Leads
• Inform and help execute team plan for specific “hotspot” remediation
• Confirm coverage and staffing plan. Notify CIR Manager as soon as possible, no less than 48 hours before assigned shifts, if unable to be on call during assigned shift.
• Participate in team debriefs follow-up to engage and support people directly impacted by gun violence :
• Provide referral information and linkage to Resource Navigation and Community Safety Managers
• Partner with the Community Safety Team to conduct initial risk assessments and develop 24, 48, and 72 hour emergency safety plans following each incident
• Ensure safety protocols are developed in real time in response to the unique incident and shared for safe passage, vigils, funerals, and memorials
• Participate in weekly “hot spot” remediation, pop up events, and safe passage efforts in partnership with the Community Safety Team
• Inform CIR Manager and / or Leads of young people who should be referred to the Resource Navigation and Community Safety Teams
• Attend regularly scheduled supervision meetings with CIR Manager to review workload and schedule, highlight successes, and find solutions to challenges
• Attend mandatory team meetings to go over protocols, hot-spot remediation, and social network analysis
• Provide and maintain records for data and tracking report as requested by CIR Manager and / or Lead
• Attend all required training and professional development opportunities

Requirements

Required :

Travel throughout the community to respond to incidents and provide support in person and in real time.

Preferred Skills / Experience :

Lived experience with the criminal legal system - policing, jail, state supervision. We believe in a peer-led model and value the lived experience of those most impacted by the system.

Competencies :

Ability to prioritize workload and daily activities and complete tasks in a timely manner.

Ability to set boundaries, resolve conflicts, and de-escalate issues.

Ability to work under pressure, receptive to change, willing to learn, with a cooperative approach to problem-solving.

Ability to establish and maintain effective working relationships with staff, participants, and outside contacts.

Commit to understand deeply and seek to dismantle the systems of oppression impacting communities of color

Value the intrinsic worth of young people and their unlimited potential

Maintain a restorative justice orientation in relationship to staff, partners and participants

Be a self-aware (know your strengths and weaknesses), engaged and adaptable team player

Take ownership of projects, be self-motivated, and practice independent problem solving

Be flexible about changing priorities and manage competing deadlines

Observe the highest level of discretion in protecting confidential information and preserving database security

Practice excellent oral and written communication, especially proactive communication

Exercise a willingness and ability to execute routine administrative procedures and tasks

Basic knowledge of mainstream office software such as G Suite, email and calendar scheduling tools

Working Conditions :

Hybrid work locations :

Community Passageways offices located in Seattle, WA

Out on the field

(Pre approved) Remotely : Virtual Meetings, text messaging, phone calls from home or an approved location

Physical Demands

Occasionally work in hazardous conditions (i.e. crowds, escalated situations, etc.)

Must be able to remain in a stationary position for a prolonged period.

Must be able to occasionally move about, especially outdoors and in community spaces.

Constantly operated a cell phone, laptop / tablet.

Constantly moving from one location to another (office space, work in the community, meeting / training space, etc.)

Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Occasionally works in outdoor weather conditions.

Ability to observe details at close range (within a few feet of the observer)

Occasionally move boxes or items weighing up to 20 pounds for various program needs.

Occasionally ascends / descends stairs.

Occasionally move in tight and confined spaces like a vehicle.

Benefits

Flexible schedule

401k

Aetna Health, Dental, Vision Insurance

Flexible Spending Account

Short Term and Long Term Disability

Voluntary Insurance

100k employer paid life insurance

Employee Assistance Program

Employee Discount Program

Fin Fit- Financial literacy services

Metlife Legal Plans

Generous PTO

Requirements

Requirements : A clear criminal background check is required for all positions within our school district or working directly with youth / minors. While on the job in the community providing services, you will be in uniform (shirts, hoodies, badges, walkie-talkies, etc.) While on duty, you will be on call for potential incidences of violence including hospital support, vigils, funerals, and community events, including on evenings and weekends. Ability to walk long distances at a time with up to 30lbs of equipment. Preferred Experience or Skills : Experience with de-escalation, mediation, and harm-reduction efforts is required. Experience and / or expertise in the area of violence prevention and intervention, or trauma-informed support services among high-risk populations is required. Lived experience of the impact of gun violence Strong verbal and written communication skills Ability to safeguard and maintain individual records to keep participant files complete, confidential, and in order. Basic knowledge for Microsoft 365 Reliable Transportation Preferred competencies : Commit to understand deeply and seek to dismantle the systems of oppression impacting communities of color Value the intrinsic worth of young people and their unlimited potential Maintain a restorative justice orientation in relationship to staff, partners and participants Be a self-aware (know your strengths and weaknesses), engaged and adaptable team player Take ownership of projects, be self-motivated, and practice independent problem solving Be flexible about changing priorities and manage competing deadlines