Collections Specialist

Job Title : Collections Specialist

Location : Grand Rapids, MI

Industry : Heavy Equipment Dealership

Job Type : Full-Time

Company Overview :

We are a leading heavy equipment dealership serving the Grand Rapids area, known for our commitment to customer satisfaction, reliability, and excellence in service. As we continue to grow, we are seeking a skilled Collections Specialist to help manage our accounts receivable and ensure timely collection of outstanding balances in a high-volume environment.

Position Summary :

The Collections Specialist is responsible for managing and reducing outstanding receivables by performing collection activities on past-due accounts. This role requires strong attention to detail, effective communication skills, and a proactive approach to aging management and dispute resolution.

Key Responsibilities :

Manage a high volume of customer accounts with a focus on reducing delinquency and maintaining healthy cash flow.

Perform daily collection calls and emails to follow up on past-due invoices.

Monitor and analyze accounts receivable aging reports to prioritize collection efforts.

Collaborate with internal departments (sales, service, and finance) to resolve billing issues or disputes.

Maintain accurate and detailed records of collection activity and customer communication in ERP systems.

Identify and escalate problematic accounts for further action or legal proceedings if necessary.

Assist in monthly reporting on collections performance, aged receivables, and payment trends.

Recommend credit holds or adjustments based on payment history and risk assessment.

Qualifications :

Minimum 2-4 years of experience in collections, preferably in a high-volume or industrial setting.

Experience with aging management and account reconciliation.

Proficiency with ERP / accounting software (e.g., QuickBooks, JD Edwards, SAP) and Excel.

Strong written and verbal communication skills.

Ability to handle difficult conversations professionally and maintain positive customer relationships.

Highly organized with the ability to multitask and meet deadlines in a fast-paced environment.

Preferred Qualifications :

Experience in the heavy equipment, construction, or dealership industries is a plus.

Familiarity with lien laws or construction-related payment processes is advantageous.

Compensation & Benefits : $50,000-60,000

Competitive salary based on experience

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Career advancement opportunities

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