Entry Level Customer Service Specialist

Entry Level Customer Service Specialist

Job Title : Entry Level Customer Service Specialist

Location : Boston, MA Company : Unilux Brand

We are seeking a motivated and enthusiastic Entry Level Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their needs are met. As an Entry Level Customer Service Specialist, you will gain hands-on experience in a fast-paced and rewarding environment while learning the ins and outs of effective customer communication and problem resolution.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Assist customers with product information, order status, and troubleshooting issues
• Document customer interactions and maintain accurate records in our CRM system
• Collaborate with team members to resolve complex customer issues in a timely manner
• Provide feedback on customer concerns to improve service processes and offerings
• Stay knowledgeable about our products and services to ensure accurate and helpful information is provided
• Participate in training sessions and team meetings to enhance customer service skills and share best practices

Skills, Knowledge and Expertise

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.