Customer Success Engineer
VirtualVocationsMadison, Wisconsin, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Success Engineer to join their Customer Success team.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support for customer issues through the Support Portal
Gather details, troubleshoot issues, and resolve Tier 2 problems using product knowledge
Maintain records of customer interactions and contribute to customer enablement resources
Required Qualifications, Training, and Education
0-2 years of experience in technical support or customer success roles in a B2B environment
Familiarity with SaaS products and ticketing / case management systems (Salesforce, Jira)
Bachelor's degree in Computer Science, Information Systems, or a related field preferred
Entry-level certifications (e.g., CompTIA A+, Network+, ITIL) or internship experience in technical support are a plus
Willingness to learn about cybersecurity, compliance, and enterprise SaaS
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Customer Engineer • Madison, Wisconsin, United States
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