Senior Manager, Customer Operations
VirtualVocationsBuffalo, New York, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Senior Manager, Customer Operations (Inbound Virtual Contact Center).
Key Responsibilities
Build and sustain a high-performance culture through goal setting and accountability
Enhance agent performance via structured coaching and consistent feedback
Oversee daily operations of sales and service teams, aligning priorities with strategic goals
Required Qualifications
3+ years of experience managing a team of inbound contact center agents
Proven ability to manage through team leads or supervisors
Experience using data to identify issues and implement changes
Track record of driving performance by managing inputs effectively
Comfortable working with both onshore and offshore teams in a tech-forward environment
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Operation Manager • Buffalo, New York, United States
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