Benefits Specialist

Overview

Benefits Specialist (Certified Application Counselor) supports incarcerated individuals by providing in-person application and enrollment assistance through the Maryland Health Connection. This role helps individuals understand health coverage options, complete eligibility applications, and enroll in programs such as Medicaid, MCHP, and Qualified Health Plans. The Benefits Specialist provides unbiased, accurate information to support informed consumer decision-making and ensures compliance with state and federal requirements.

Compensation

Base pay range : $22.00 / hr - $22.00 / hr

HealthCare Access Maryland provided pay range. This range is provided by HealthCare Access Maryland. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Maintain certification as a Certified Application Counselor (CAC) through the Maryland Health Benefit Exchange.
• Participate in trainings, meetings, and required continuing education.
• Follow all HCAM and MHBE policies, protocols, and compliance requirements.
• Document outreach, enrollment, and case follow-up activities accurately in designated systems (e.g., Salesforce or HBX).
• Track case status, application progress, and enrollment outcomes.
• Maintain strict confidentiality in accordance with HIPAA, MARS-E, and agency protocols.
• Provide information about health and dental insurance options (QHPs, Medicaid, MCHP, APTC).
• Assist consumers with submitting eligibility applications through the Maryland Health Connection.
• Facilitate plan comparison, selection, and enrollment.
• Provide access to approved materials on Managed Care Organizations (MCOs), including report cards, benefits, and provider networks.
• Participate in in-person outreach and enrollment events as assigned.
• Maintain knowledge of program changes, eligibility guidelines, and enrollment timelines.
• Meet productivity, quality, and compliance expectations.
• Collaborate with colleagues and community partners to support consumers.
• Perform other duties as assigned.

Qualifications

Knowledge, Skills & Abilities

Benefits & Equal Opportunity

Benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.

HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, disability, military or veteran status, genetic information, or any other protected classification. EEO policy includes hiring, training, promotion, demotion, transfer, leaves of absence, and termination. The organization investigates discrimination, harassment, and retaliation claims.

Safety & Health

HCAM is committed to a safe, secure, and healthy work environment. All employees are expected to follow safety, security, and occupational health policies and standards; report unsafe conditions or accidents; practice standard precautions; and participate in safety training as required.

Physical Requirements

Regularly talk, hear, and respond to customers and colleagues; frequently stand, use hands, reach, climb / balance, and stoop / kneel / crouch / crawl; occasionally walk and sit; lift up to 25 pounds routinely and up to 50 pounds occasionally; vision requirements include close, distance, color, peripheral, depth, and focus.

Note : This posting includes related job listings and notices that are not part of the role; apply if interested in this position only.

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