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Call Center Representative

Call Center Representative

Farouk SystemsHouston, TX, US
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Call Center Representative

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor.

Duties & Responsibilities :

  • Ensure that customers understand product information, and be able to provide additional information to customers as needed.
  • Communicate effectively with individuals / teams in the department to ensure high quality and timely expedition of customer requests.
  • Maintain call center database by entering information.
  • Ensure all calls are answered in a timely manner.
  • Track incoming / outgoing packages for customers.
  • Resolve customer complaints, concerns and request.
  • Follow up with customers to collect fees for tool replacement.
  • Complete tasks in a timely manner by meeting or beating deadlines.
  • Perform other duties as assigned.

Education & Experience :

  • High School Diploma or equivalent required.
  • 2+ years of Call Center experience required.
  • SAP experience is a plus.
  • Sales experience is a plus.
  • Bilingual (English / Spanish) is required.

    • Skills & Abilities :

  • Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc.
  • Ability to type 50 WPM.
  • Effective listening skills.
  • Ability to multi-task.
  • Ability to handle escalated calls
  • Excellent interpersonal, written, and oral communication skills.
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    Call Center Representative • Houston, TX, US