Staff Supervisor - Upton, NY

Staff Supervisor - Upton, NY

Attention Military Affiliated Job Seekers

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

The Guest User and Visitor Center (GUV) Administrator serves as the primary point of contact for their assigned area, overseeing guest check-in, GIS processing, approvals, and compliance with all applicable orders and rules. The role manages a team of six employees, providing leadership, scheduling, and both formal and informal performance reviews. Responsibilities include guiding and supporting staff, communicating expectations, and offering constructive feedback. The GUV Administrator also evaluates processes for improvement, assists with training new staff, and makes routine and non-routine decisions to facilitate visits while ensuring compliance.

Essential Duties and Responsibilities :

• Supervise a team of six employees, providing leadership and oversight.
• Conduct both formal and informal performance reviews.
• Answer questions and provide guidance, support and direction to team members.
• Clearly explain expectations and provide constructive feedback on strength and areas for improvement.
• Check-in and provide orientation to users of BNL's user facilities, to all guests of BNL departments, to all casual visitors to the Laboratory, contractors, and provide other assistance as necessary.
• Utilize Guest Information System (GIS) database to process guest registration forms for all guests, users, visitors, and contractors.
• Execute process for Foreign National Access (FNA) Program.
• Respond to routine semi-technical internal and external requests for information.
• Set up and manage file systems to input, maintain, and retrieve records and documentation relating to function in accordance with Laboratory and DOE directives.
• Perform recurring administrative tasks in support of operation or function.
• Generate, edit, and distribute documents and correspondence.
• Issue BNL ID badges, requiring knowledge of USCIS documents and visa types.
• Issue thermoluminescent dosimeters (TLDs) for properly trained facility users.
• Issue access cards for properly trained facility users.
• Ensure guests have completed appropriate legal agreements.
• Respond to internal and external requests for information and guidance.
• Manage and complete assigned projects to achieve established goals within time and resource restrictions, providing feedback in process.

Required Knowledge, Skills, and Abilities : Bachelor's degree in Human Resources, Business or related field or equivalent experience, generally on the basis of 2 : 1 (experience : college) years. Minimum four (4) years related work experience showing progressively more complex responsibilities in a substantive and relevant professional position; additional education in fields specifically related to the experience requirements list above may offset qualifying experience. Relevant experience includes ability to lead, manage, motivate staff, managing administrative and project tasks, and applying compliance, regulatory, and facility operations knowledge. Proficiency in the use of software for accurate execution of basic email and calendar functions; developing capability with Human Resources Information Systems (HRIS). Excellent organization, communication skills and attention to detail : ability to speak well, listen, write clearly and have the aptitude to comprehend a moderate amount of printed information.

Proficiency in MS Office products (Word, Outlook, PowerPoint, Excel, OneNote), SharePoint, and Teams. Must be discrete and be able to maintain confidentiality. Preferred Knowledge, Skills, and Abilities : Formal Supervisory, leadership, management experience highly preferred. Ability to : demonstrate writing skills in order to disseminate information clearly provide an excellent customer service experience to a globally inclusive population. work independently and under pressure to handle routine and nonroutine administrative matters in accordance with established procedures and guidelines. at all levels throughout the Laboratory and collaborate effectively in an inclusive team setting within the Lab environment. adapt in an environment where priorities quickly change. Working knowledge of Foreign National Access (FNA) Program. US citizenship required to access DOE database. Knowledge and ability to interpret and apply Laboratory policies and procedures. Proficiency with BNL business computing systems such as PeopleSoft Financials and HR as well as Workday. Experience in issuing Laboratory appointments and the check-in process, which requires a clear understanding of acceptable working USCIS documentation, personal identifiable information (PII), and all supporting documents associated with work-type visas.

Other Information : May require occasional shift changes to include Sunday afternoons / evenings. This position is not eligible for visa sponsorship. This position requires work on site for at least the first year. There may be opportunity to work one day per week from home at a future time. Ability to obtain a UPIV (unclassified personal identity verification) ID badge. Brookhaven Laboratory is committed to providing fair, equitable and competitive compensation. The full salary range for this position is $80,300 - $94,000 / year. Salary offers will be commensurate with the final candidate's qualification, education and experience and considered with the internal peer group.