Automotive Business Development Center (BDC) Representative

Automotive Business Development Center (BDC) Representative

Join to apply for the Automotive Business Development Center (BDC) Representative role at GRUBBS Family of Dealerships

Automotive Business Development Center (BDC) Representative

4 weeks ago Be among the first 25 applicants

Join to apply for the Automotive Business Development Center (BDC) Representative role at GRUBBS Family of Dealerships

The Business Development Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departments.

The ideal candidate has some previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service department. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

Responsibilities

• Receive inbound and conduct outbound calls to drive traffic for the service department by setting appointments for prospective customers
• Coordinates questions and issues with the appropriate department personnel
• Following up on customer visits to ensure customer satisfaction
• Addressing customer concerns and issues or escalating as needed
• Confirms special order parts
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Scan documents for the accounting department.
• Performs other duties as assigned

Qualifications

Benefits

Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Retail Motor Vehicles

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