Supervisor, Telecom Operations

Direct applicants only. We are not seeking 3rd party recruitment services this time.

The initial application window closes October 15, 2025.

Smithville, an established and trusted provider of Internet, Voice, Security, and Enterprise data services, is seeking a Supervisor in Telecom Operations to join our team. The ideal candidate has experience leading people and comes from the telecommunications industry.

The Supervisor, Telecom Operations, manages a team of about six Telecom Technicians. This role involves coaching and supporting Technicians, performing quality checks, coordinating daily work, and leading process improvements. The Supervisor ensures high-quality service, efficient task completion, and effective resolution of customer issues.

This position also involves planning, scheduling, and special projects, including diagnosing issues, improving policies and standards, and coordinating across departments.

RESPONSIBILITIES

Fieldwork (40%)

Assist Technicians as needed

Perform quality assurance checks to ensure SOP compliance

Handle emergency overflow work

Provide coaching and feedback to Technicians

Operations Coordination (30%)

Manage communication channels to support Technicians

Share updates and coordinate with other departments

Project Coordination (15%)

Plan and prioritize Enterprise and Business Solutions projects with the Telecom Project Coordinator

Communicate project updates to Technicians and stakeholders

General Management (10%)

Conduct performance management and appraisals

Approve timesheets and time-off requests promptly

Ensure proper documentation of internal processes

Maintain compliance with company policies and applicable laws

Facilitate team and individual meetings to review goals and challenges

Partner with HR on recognition and discipline practices

Other Duties as Assigned (5%)

WHAT YOU NEED

Minimum Qualifications

Associate's Degree or equivalent industry experience

2+ years of experience in :

Fiber-optic splicing and equipment installation

Structured cabling / telecommunications infrastructure (data / voice wiring, verification, troubleshooting)

Strong problem-solving, critical thinking, and communication skills

Proficiency with hand tools, splicer machines, and OTDR

Strong computer skills, including Microsoft Office Suite

Valid driver's license with a safe driving record

Ability to distinguish colors (color vision)

Preferred Qualifications

Previous supervisory experience

Familiarity with :

IP data networking and wireless protocols

Security systems installation, video surveillance, and access control

Knowledge of GPON, fiber-optic distribution, and Calix FTTH technology

Experience with project management and meeting deadlines

Ability to learn workforce management and operations software

PHYSICAL & WORKING CONDITIONS

Combination of office, indoor, and outdoor work in varying environments and weather

Occasional exposure to vibration, confined spaces, and work at heights (ladders, rooftops, bucket trucks, scaffolding)

Typically 40 hours per week; evenings or weekends may be required to meet deadlines or respond to issues

Frequent sitting, standing, walking, talking, and computer use; occasional lifting of 45+ lbs and physical activity such as bending, climbing, or kneeling

WHAT WE OFFER

Paid professional development opportunities, tuition reimbursement, and in-house training programs

• Insurance Plans include : Company paid : Dental | Term Life | Long-Term Disability

Low Cost Medical Options | Prescription Coverage | Vision | | Voluntary Insurance

Generous Paid Time Off (PTO) program

Paid holidays

Discounted company products and services

Wellness incentive program ($610 value)

ABOUT US

For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana.

Smithville is proud to be an equal opportunity employer.

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