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Commercial Lines Account Manager

Commercial Lines Account Manager

IIANNorfolk, VA, US
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Commercial Insurance Account Manager

We are a thriving, family-owned business with a passion for delivering exceptional service and building long-lasting relationships with our clients. Our team is committed to creating a fun, positive, and supportive work environment where everyone feels like family. If you're looking for a place where you can grow, make an impact, and enjoy what you do, we'd love to have you join our team!

Position Overview

We are seeking a motivated and customer-focused Commercial Insurance Account Manager to join our fun and dynamic team. As an Account Manager, you will play a crucial role in providing exceptional service to our clients, managing a portfolio of commercial insurance accounts, and supporting the growth of our business. You will be a key point of contact for clients, helping them navigate their insurance needs and ensuring they have the right coverage in place.

Key Responsibilities

  • Manage a portfolio of commercial insurance accounts, serving as the primary point of contact for clients.
  • Build and maintain strong relationships with clients, understanding their unique insurance needs and providing personalized solutions.
  • Process renewals, endorsements, claims, and any other service-related requests in a timely and efficient manner.
  • Collaborate with underwriters and carriers to negotiate favorable terms, coverage, and pricing for clients.
  • Ensure accuracy and completeness of all policy documentation and maintain up-to-date records in the agency management system.
  • Identify opportunities to cross-sell and upsell additional products and services to meet the needs of existing clients.
  • Provide proactive client education on insurance products, policy changes, and industry trends.
  • Work closely with our team to deliver a high level of customer service and support a positive team culture.

Qualifications

  • Prior experience in commercial insurance, customer service, or account management (preferably in the insurance industry).
  • Active Property & Casualty insurance license or willingness to obtain one.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and team members.
  • Highly organized, detail-oriented, and able to manage multiple tasks with competing priorities.
  • Proficient with insurance agency management systems and Microsoft Office Suite.
  • A positive attitude, willingness to learn, and a desire to contribute to a fun and supportive team environment.

    • What We Offer

  • A family-oriented and fun work environment with a strong focus on work-life balance.
  • Opportunities for professional development and career growth.
  • Competitive salary with performance-based incentives.
  • Fully paid Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Company-sponsored events and team-building activities.
  • 34-hour work week

    • If you're passionate about helping others, thrive in a collaborative environment, and are excited about joining a close-knit team that feels like family, we'd love to hear from you!

    How to Apply

    Please submit your resume and a brief cover letter explaining why you'd be a great fit for our team to cole@insuranceassociates.biz.

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    Commercial Lines Account Manager • Norfolk, VA, US