Client Services Associate

Overview

Mailroom Associate role at SPS. The Mailroom Associate provides mail and shipping / receiving services and supports the onsite business service center with timely processing of inbound / outbound mail, distribution, and related duties. The position focuses on delivering high-quality service to all client and SPS employees and maintaining a professional company image through prompt, courteous, and efficient service.

Job Title

Mailroom Associate

Reports To

The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview

The Mailroom Associate provides exceptional mail and shipping / receiving services, delivering operational functions in the following areas : processing of inbound / outbound mail, distributing / delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Duties And Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail / packages and sorts incoming mail and inputs into chain of custody software package.
• Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
• Maintains records of receipt, mailing dates, and other required information.
• Manages outgoing mail / package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail / packages to company personnel.
• Acts as point of contact for company personnel on mail / package inquiries.
• Submit work orders for certain requests.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor and replenishes and orders accordingly.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and provides guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception / concierge (front of office) or hospitality (back of office) coverage as needed.

Competencies

Qualifications And Education Requirements

Physical Demands

Travel

None or negligible

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice.

Pay Range

$22.11 - $22.11 USD

What We Offer

About SPS

SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. Our services include Mailroom Management, Office Services, and Document Processing Services. SPS is committed to delivering high-caliber outsourcing experiences and investing in professional development, with strong commitments to equality and inclusion.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by applicable law.

Colorado only : We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI tools during interviews and SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. Please request an accommodation if needed.

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