Head of Service, Automation EngineeringSouth San Francisco, CA

Head Of Service, Automation Engineering

We're looking for an experienced and motivated Service Engineering Manager to build and lead our automation support function. This role ensures our lab automation systems run reliably, are well-maintained, and are fully supported across their lifecycle. You'll lead a team of service engineers, define support processes, and be the go-to partner for internal teams and vendors.

You will report to the Vice President of Automation and will require you to be onsite in our South San Francisco headquarters five days per week.

Responsibilities

• Build & lead a high-performing service team that supports automated lab equipment across R&D.
• Define and implement service systems and processes : preventative maintenance schedules, SOPs, SLAs, troubleshooting guides, and support workflows.
• Ensure reliability by tracking equipment status, working with service team and automation teams to carry out preventative maintenance and IOQ, triaging issues, and overseeing repairs, and vendor coordination.
• Develop observability tools, including instrument status dashboards, performance and equipment tagging for visibility and documentation access.
• Be the face of automation support, engaging with users and stakeholders to improve uptime, usability, and user experience. As Head of Service, Automation Engineering, you will be the primary point of contact for automation support. You will collaborate closely with cross-functional teams to enhance system reliability, streamline user interactions, and deliver an exceptional user experience through proactive engagement and strategic improvements.

About You

Compensation & Benefits At Insitro

Our target starting salary for successful US-based applicants for this role is $165,000 - $189,000. To determine starting pay, we consider multiple job-related factors including a candidate's skills, education and experience, market demand, business needs, and internal parity. We may also adjust this range in the future based on market data.

This role is eligible for participation in our Annual Performance Bonus Plan (based on company targets by role level and annual company performance) and our Equity Incentive Plan, subject to the terms of those plans and associated policies.

In addition, Insitro also provides our employees :

Insitro is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We believe diversity, equity, and inclusion need to be at the foundation of our culture. We work hard to bring together diverse teamsgrounded in a wide range of expertise and life experiencesand work even harder to ensure those teams thrive in inclusive, growth-oriented environments supported by equitable company and team practices. All candidates can expect equitable treatment, respect, and fairness throughout the interview process.

Please be aware of recruitment scams : we never request payments, all recruitment communications are from @insitro.com, and if in doubt, contact us at info@insitro.com.