Client Support Specialist (Pharmacy Tech) Mesa, AZ

Overview

Client Support Specialist (Pharmacy Tech) — Strive Pharmacy. Position Type : Full-Time. Hours : 9 : 00am - 5 : 30pm local time. Hourly Range : $24 - $26 / hr. Location : onsite in Mesa, AZ.

Responsibilities

• Ticket Management, Resolution, and Phone Support : Monitor and manage incoming requests via tickets and phone calls, ensuring timely resolution of clinic and customer issues. Address and resolve tier-one escalations with efficient problem-solving. Accurately document ticket details, including thorough descriptions of the issue and the resolution process.
• Communication & Customer Interaction : Provide clear and effective communication, both over the phone and in writing, to internal teams and customers. Ask probing questions to understand root causes and gather relevant information. Communicate complex issues in an easy-to-understand manner for all parties involved.
• Cross-Functional Collaboration : Work with IT, operations, and customer service to resolve issues or escalate tasks as needed. Coordinate with other departments to gather information or resources required to complete requests.
• Task Management & Multitasking : Prioritize and manage multiple tickets and requests simultaneously while maintaining attention to detail. Organize and track progress to ensure timely and efficient task completion.
• Ticket Logging & Documentation : Maintain precise records of all tickets, including troubleshooting steps and resolutions. Ensure follow-up actions are logged and tracked.

Qualifications

Compensation & Benefits

Strive Pharmacy provides a comprehensive benefits package including employer-paid healthcare coverage after 30 days, the option of an FSA / HSA , and other perks. Parental leave, a 401(k) plan with matching contributions, weekends and holidays off, and free compounded meds for employees and immediate family members.

Culture

Culture at Strive emphasizes community and development. We foster a collaborative environment with opportunities for personal and professional growth, including social events and a focus on employee development.

EEO & Compliance

Strive Pharmacy is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as required by law.

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