Service Technician

Safeware, Inc. is seeking a Service Technician to provide professional technical service to customers.  You will be responsible for expediting, insuring and providing accurate, timely and professional technical service to all Safeware, Inc. customers in your area.  The Service Technician must at all times maintain proper training, certifications, skills, professional and polite workplace etiquette, problem solving aptitude and will perform technical service on-site or in the repair shop, per Safeware, Inc., manufacturer and customer requirements and regulations.  Safeware, Inc. is a full line safety products distributor and service provider.  Founded in 1979, Safeware has been providing public safety products to our nation’s heroes for over 40 years.  Our company is built upon a foundation of dedicated professionals whose expertise and passion focuses on protecting our nation and serving those who serve others.  Safeware is headquartered in Lanham, MD, just outside of Washington, DC, with branches in Philadelphia, PA, Richmond, VA, and Denver, CO, Gainesville, GA, Columbia, MD, Phoenix, AZ and Miami, FL.

Responsibilities :

• Expedites, ensures and provides customer service by properly performing evaluations, technical analysis, testing, calibrating, repairing, quality inspections, preventative maintenance, safety requirements, trouble shooting for root problems, adhering to manufacturer’s specifications / recommendations and providing a concise, complete resolution for all customers’ equipment and service.
• Coordinates daily with service manager and department’s logistics, scheduling, contract requirements, functions, assistance, accounting, correspondence, and training to achieve optimum customer relations and satisfaction.
• Drive / Travel to customer’s, manufacture’s and Safeware locations to perform work and services.
• Compliant to travel to locations requiring over-night or weekly stays throughout the United States as to complete work, training and technical services.
• Therefore, it is required applicants have a valid drivers license and abide by Safeware's motor vehicle policy.
• Provide technical counsel, correspondence, training, assistance to any customers, technician or employee as to achieve optimum customer relations & satisfaction.
• Document promptly all customer requests, communication s, evaluations, testing, repairing, calibrating, equipment and progress information for the complete duration of customer’s contract, purchase order and requests.  Provide daily computer records, forms, data, correspondence & documentation in writing of all work and services performed to the Service Manager & customer service representatives for proper customer relations, invoicing, record-keeping and maintaining of company’s data system.
• Consult Service Manager for proper customer relations, evaluating, testing, repairing, parts, pricing, calibrating, manufacture / customer‘s service requests for all customers.
• Provide and ensure assigned technical service vehicle is properly maintained, has accurate inventory of all stock, tools and equipment, and is orderly, clean and presentable at all times per manufacture and company standards.
• Assume other additional departmental responsibilities as assigned or required based on operation needs Adhere and maintain to rules, regulations and standards per company’s policy and requirements.

Job assignments as directed by Manager Periodic Responsibilities :

Scheduling :