Our client is a reputable and established farm and construction equipment company dedicated to providing top-quality products and exceptional service. We are seeking an experienced Service Manager to lead the service department and ensure customer satisfaction through efficient operations, strong leadership, and effective communication.
Hours : M-F 8a-5p.
Pay : $55,000 – $70,000 annually (based on experience)
Responsibilities :
- Oversee the day-to-day operations of the service department and staff.
- Recruit, train, and schedule service team members.
- Handle escalated customer concerns in person, by phone, and via email.
- Provide accurate repair estimates and updates to customers.
- Collaborate with sales and other departments on equipment transfers and deliveries.
- Assist customers with payment arrangements when needed and ensure proper record-keeping.
- Manage warranty and insurance paperwork to ensure accuracy and compliance.
- Partner with the Store Manager to align service operations with sales and inventory goals.
- Perform additional duties as needed to support department efficiency.
Qualifications :
Prior experience with warranty work on farm and / or construction equipment is required.Strong leadership skills and previous experience managing a service department.Excellent communication and customer service abilities.Proficiency with MS Office, email, and computer-based service systems.Ability to establish and maintain strong client relationships.High School Diploma or GED required.Ability to safely operate forklifts and / or heavy equipment.Self-starter with the ability to work independently.This is an excellent opportunity to join a stable, long-standing company and grow within a supportive environment. If you have the technical expertise and leadership skills to take ownership of a service department, we’d love to hear from you.
About Barracuda Staffing & Consulting :
Barracuda Staffing & Consulting connects dynamic employers to top talent. They are the leading experts in helping Tulsa businesses assess, develop, grow, and protect their teams through strategic human capital management.