IT Support Specialist II

Overview

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. We've been doing it for over four decades.

Join in on the Success as part of the Twin Valley Family of Companies. ISG Technology has grown into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are recognized in CRN's Top Managed IT Service Providers and are noted for excellence in managed security offerings. If you take pride in providing world-class support, you may have what it takes!

Job Summary

The IT Support Specialist II is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors. This role requires a comfort level communicating professionally across different levels of both internal and client organizations.

What You Bring To The Position

• You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the "ways" we operate.
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments; synergy comes from everyone rowing in the same direction.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
• You are a self-starter prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a "know-it-all."

Essential Duties And Responsibilities

Technical Skills

Customer Service Skills

Collaborative Skills

Professional Skills

Requirements

ISG Technology Core Values

Environment

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

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