Collections Specialist

Informa, Cleveland, OH

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We're an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa's many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

This role is based in our Cleveland, OH office. The Collection Specialist maintains contact with B2B customers who have outstanding account balances to ensure that these balances are paid in a timely manner. Responsibilities Include :

• Accountable for reducing delinquency for assigned accounts.
• High volume of inbound and outbound email and phone calls for B2B collections.
• Overcome objections that customers may have about making payments toward their account and help them understand their responsibilities.
• Provide thorough and accurate documentation to support collection attempts.
• Research accounts receivable issues as required or directed.
• Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service.
• Process customer refunds and account adjustments.
• Organize workload to ensure accurate and complete collections for each event.
• Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process.
• Communicate and follow up effectively with sales departments regarding customer accounts on a timely basis.
• Liaison with an outside collection agency on delinquent accounts.
• Maintain excellent customer service internally and externally.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept., including gathering documentation needed to place accounts with Collections.
• Adhere to general accounting practices where applicable.

Qualifications

High School Graduate or Equivalent. Knowledge of Accounts Receivable and collection processes preferred. Strong attention to detail, goal oriented. Strong organizational skills. Computer proficient in MS Excel, MS Word and other MS Office applications. Commitment to excellent customer service. Excellent written and verbal communication abilities. Able to both work independently and as an integral part of team. Ability to prioritize and manage multiple responsibilities.

Additional Information

The pay range for this position is $18-20 / hour depending on experience. We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com Our Benefits include : Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact : take up to four days per year to volunteer, with chari