HR Service Center Assistant

HR Service Center Assistant

The HR Service Center Assistant is responsible for performing a wide variety of administrative, logistical, operational, and technical tasks related to Human Resources. This role will serve as the first point of contact for handling inquiries from employees and leaders regarding benefits, staffing, and other HR-related processes and will provide direct assistance. The HR Service Center Assistant will support all HR related activities by providing a high level of customer support through internal and external communications. Complex issues will be escalated to the HR Service Center Specialist as needed. The ideal candidate possesses excellent customer service skills, is people-oriented, and demonstrates a high attention to detail.

Essential Functions And Responsibilities

• Courteously and proficiently respond to internal and external HR related inquiries in-person, telephone, and email.
• Provide basic customer service for HR inquires and visitors and escalate requests to HR Service Center Specialist or appropriate subject matter experts.
• Utilize HR systems to review and process accurate and timely personal information changes, legal name changes and I-9s.
• Assist with the on-boarding and orientation process assisting new hires with onboarding tasks.
• Assist with a variety of HR projects and HR administrative duties, HR office inventory, assisting with employee records projects, open enrollment assistance, and employee recognition projects.
• Maintain a welcoming and professional office environment, ensuring meeting and training rooms are prepared for various HR activities.
• Maintain awareness and knowledge of HR related internal policies / procedures.
• Participate in HR team meetings and trainings.
• Perform other related duties as assigned.
• Work effectively as a team member, embracing and fostering both LU's mission.

Qualifications And Credentials

Education And Experience

Abilities And Competencies Essential To The Function Of The Job

Physical And Sensory Abilities

Working Conditions

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled setting. It is well lighted, and the noise level is moderate.

Driving Requirements

Use of one's personal vehicle (or LU vehicles) may be required for travel in the performance of the essential functions of this position. Proof of a valid Virginia driver's license, an acceptable DMV record, and liability insurance is required.