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Customer Service Team Lead - Bilingual

Customer Service Team Lead - Bilingual

UlineIrving, TX, US
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Customer Service Team Lead - Bilingual

Pay from $28 to $35 per hour with significant growth and earning potential! Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261

Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

  • Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
  • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
  • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
  • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
  • Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

  • High School diploma or equivalent required. Bachelor's degree preferred.
  • 3+ years of customer service experience.
  • 2+ years of experience in a leadership / supervisory role preferred.
  • Effective communication skills.
  • Bilingual (English / Spanish) - Fluent in both verbal and written forms.

    • Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

    • Employee Perks

  • Best-in-class, clean, modern facilities.
  • First-class fitness center and beautifully maintained walking paths.

    • About Uline

    Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

    Uline is a drug-free workplace.

    EEO / AA Employer / Vet / Disabled

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    Customer Service Team Lead • Irving, TX, US

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