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Computer Technician

Computer Technician

Region 11 Education Service CenterLake Dallas, TX, United States
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Job Title : Computer Technician Exemption Status / Test : Nonexempt

Reports to : Director of Technology Pay Grade : 5 Clerical / Para 197 Days

Dept. / School : Technology

Primary Purpose :

Provide end users with technical support of district computers, mobile devices, printers, software applications, telephones, and other related technologies. Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district or at assigned campus.

Qualifications :

Education / Certification :

High school diploma or GED

Clear and valid driver's license

Special Knowledge / Skills :

Knowledge of computer workstation setup in a network environment

Knowledge of Windows OS and Google Chrome OS and related software applications Ability to install, maintain, and repair computers, mobile devices and peripherals

Ability to install and maintain network cables and hardware

Ability to diagnose problems and perform repairs

Experience :

One year of work experience installing, maintaining, and repairing computers and peripherals

Major Responsibilities and Duties :

Technical Support

  • Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.
  • Provide technical assistance to users of computers, instructional equipment, and software.
  • Install and configure application and operating system software and upgrades.
  • Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
  • Assist with the organization and distribution of technology-based material for classroom use.

Equipment Repair and Maintenance

  • Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.
  • Remove old equipment and perform data migration to new machines.
  • Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.
  • Maintain accurate records of time and materials required to perform repairs and service.

    • Inventory

  • Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).
  • Identify, request, and control the inventory of repair parts.

    • Policy, Reports, and Law

  • Comply with policies established by federal and state law, State Board of Education, and local board policy in the areas of information management and technology.
  • Compile, maintain, and file all physical and computerized reports, records, and other documents as required
  • Maintain confidentiality of sensitive information.

    • Safety

  • Operate tools and equipment according to prescribed safety procedures.
  • Follow established safety procedures and techniques to perform job duties, including lifting, climbing, and carrying.
  • Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately.

    • Other

  • Compile, maintain, and file all physical and computerized reports, records, and other documents.
  • Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
  • Comply with all district and campus routines and regulations.
  • Follow district safety protocols and emergency procedures.
  • Respond to after-hours emergencies as needed.
  • Other duties as assigned.

    • Supervisory Responsibilities :

    None.

    Mental Demands / Physical Demands / Environmental Factors :

    Tools / Equipment Used : Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van

    Posture : Prolonged sitting and standing; regular kneeling / squatting, bending / stooping, pushing / pulling, and twisting

    Motion : Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping / squeezing, wrist flexion / extension, reaching; may climb ladders

    Lifting : Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over)

    Environment : Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; May be required to be on-call 24 hours a day.

    Mental Demands : Work with frequent interruptions; maintain emotional control under stress

    This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be require

    This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

    Employee Signature : Date

    Supervisor Signature : Date

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    Computer Technician • Lake Dallas, TX, United States