Security Officer, Galleries (Houston)

Gallery Attendant

The Museum of Fine Arts, Houston (MFAH) is an organization that is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance. The MFAH is a multifaceted institution comprising multiple gallery buildings, a sculpture garden, two art schools, and two house-museums for decorative arts. The encyclopedic collection numbers more than 65,000 works of art in a wide range of media. As an employer, MFAH offers a supportive, collegial and inclusive work environment and a competitive benefits package.

The MFAH is currently seeking a dependable protection professional with customer service skills and a strong sense of integrity. The Museum Gallery Attendant plays the critical role of protecting works on display, maintaining order, reducing injury, assisting visitors, and reducing property loss at the Museum.

Position Available :

Title : Gallery Attendant

Reports to : Security Manager Gallery Operations

Classification : Non-exempt / Hourly

Schedule : 35-40-hour work week

Overtime : Yes

Pay Rate : $16.50 / hr.

Benefits : Medical, Vision and Dental Insurance, Life and Long-Term Disability Insurance, MFAH Retirement Savings Plan (403b), Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and Discounts

Work Location : MFAH Campus, Bayou Bend, Rienzi

Job Summary :

As a highly visible representative of the Museum and working as a member of a team under direct and indirect supervision, Gallery Attendants will provide a welcoming and informative experience for all visitors with a keen eye for the safety and security of the museum buildings, contents, grounds, guests and employees.

Daily gallery assignments will vary but all will require a high level of awareness, diligence and exceptional customer service. Gallery Attendants are expected to answer questions regarding galleries, exhibitions, and other general inquiries about the MFAH campus.

Responsibilities :

• Performs patrols of assigned galleries, creating a welcoming and informative experience for all guests
• Within their assigned gallery, maintain an awareness for theft, vandalism, and disruptive behavior
• Watches for and reports to assigned Security Manager, any irregularities such as damage to art objects, unkept areas requiring the attention of housekeeping, fire hazards, environmental hazards, and unsecured security exposures
• Interacts with visitors to give directions, information, and provide general assistance
• Inspects works on view and display cases in assigned area at beginning and end of each rotation.
• Reports suspicious activity to assigned Security Manager as necessary
• Communicates Museum policies regarding the safety of the collection and ensures staff and visitors adhere to established protocols to safeguard the collection from damage
• Assists with emergency situations such as medical and evacuations
• May be asked to serve as a member of the museum emergency response team
• Will be asked to respond to alarms in display cases quickly and handle them efficiently
• Escorts visitors and contractors throughout the building when directed
• May be asked to secure galleries and museum premises when closing
• Must ensure all patrons have exited
• Assures visitor compliance with all Museum gallery and campus regulations
• Assists with other Museum activities as assigned

Skills, Knowledge, and Abilities :

Education and Qualifications :

Working Conditions and Physical Demands :

Equal Opportunities for All :

At the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence.

Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The MFAH is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and / or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed, please contact the human resources department.

Benefits :

The MFAH provides a generous schedule for time off under the following benefit categories :