Senior Distribution Associate

Mailing Services Associate

Under direct supervision, uses basic knowledge and skills gained through on-the-job training or experience to provide mailing services support to associates throughout the firm. Guidance is provided to perform varied work that is somewhat routine to support a function or business unit. May have some contact with internal customers to exchange basic information, initiate research and resolve problems. Provide excellent customer service, professionalism, and efficient support.

Responsibilities :

• Applies basic skills and procedures appropriate for the position within assigned functional area.
• Performs standard duties and tasks, resolving questions and problems. Refers more complex issues to higher level.
• Processes incoming mail and express packages which include verifying addresses, opening envelopes / packages, determining priority of contents, accurately sort / handle and deliver.
• Sorts, packages and processes / ships branch and outgoing first class mail neatly and accurately, as well as miscellaneous express shipments. Properly stages all outgoing items for carrier pick up at designated times.
• Delivers and picks up bulk, special courier and ground packages, archive, paper, office supplies daily. Obtain signatures where required.
• Answers phone, assists customers / vendors and email inquiries with exemplary Service 1st professionalism.
• Communicates with higher level associates to ensure clear direction, priority of workflow and timeline for completion.
• Assists with distribution of mass mailings to branches.
• Operates company vehicles safely and in accordance to local / state laws. Refers maintenance issues to supervisor.
• Applies organizational policies and procedures.
• Recommends process improvement opportunities.
• Operates standard office equipment and uses required software applications.
• Performs other duties and responsibilities as assigned.

Knowledge of :

Basic office practices, procedures and methods.

Basic mathematical calculations.

Skill in :

Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.

Operating standard office equipment and using required software applications, including Microsoft Office Applications (Word, Excel, and Outlook).

Demonstrating sensitivity to customer needs (both internal and external) and proactively address customer needs.

Ability to :

Execute instructions and request clarification when necessary.

Provide courteous, timely service when addressing associate / customer questions and concerns.

Learn, understand and follow company / department policies, procedures and requirements.

Speak clearly and concisely.

Constructively work under stress and pressure when faced with high workloads and deadlines.

Process work with urgency without sacrificing accuracy.

Understand and work to achieve the goals in the department's Mission statement.

Work independently and as part of the team.

Maintain a neat working environment.

Stand 75%-100% of the day.

Lift items, load, push / pull carts, and pallets following safety guidelines and with caution to avoid damage to walls, doors, elevators, artwork and other company property.

Educational / Previous Experience Requirements :

High School Degree or Equivalent Degree

Work Experience :

General Experience - 13 months to 3 years

Certifications :

None

Travel :

Less than 25%

Workstyle :

Resident

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to :

Grow professionally and inspire others to do the same

Work with and through others to achieve desired outcomes

Make prompt, pragmatic choices and act with the client in mind

Take ownership and hold themselves and others accountable for delivering results that matter

Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.