The MSP Account Manager will assist in overseeing and management of account activities of the USFC and Manufacturing onsite Customer location in Whitsett, NCExercise discretion and independent judgment as it relates to day-to-day management of account activities.Serve as main point of contact for designated customer and client HR managersAdvise account managers and other management staff on the effectiveness of the Light Industrial programsAct as the operational subject matter expert for assigned programsManage PO process, job order creation, as well as invoices and payment activityEnsure all P.O. activity is properly controlled, and the procurement financial processes are adhered toEnsure that the SDI services provided to clients meet and exceed client expectationsQuickly and efficiently resolve vendor or Client issues, and claims against suppliersCoordinate with suppliers and stakeholders to ensure that the product purchasing process from requisition to payment is completeEnsure that client referred business is executed effectively as per the agreed upon guidelinesCommunicate regularly with branch and corporate personnel regarding payroll changes and other employee mattersProvide assistance to the administrative and HR supervision of contract employees for account managersDeliver process improvements and efficiency gains to improve existing processes and to ensure all customer and supplier requirements are in complianceMay also be responsible to train and mentor other staff and managersComply and adhere to all ISO policies and proceduresSubmit periodic reports to management as requestedAssist in the receivables process to ensure SDI receives payment timely and accuratelyResponsible for various other administrative duties as directed by CompanyRequired Skills / Qualifications :
- Bachelor's Degree or equivalent Business, Finance and Project / Program Management skills
- Minimum 4 years of experience with Microsoft Office, including Word and Excel; Teams
Preferred Skills / Qualifications :
- Demonstrates project management capabilities with the ability to deliver and report on tasks effectively and influence cross functional teams etc.;
- Demonstrates the ability to work with and develop professional working relationships with senior executives and colleagues;
- Have the ability to manage challenges and juggle multiple account activities at once;
- Outstanding verbal and written communication skills;
- Demonstrated analytical ability;
- Demonstrates excellent organization, documentation, retention and follow-up skills;
- Possesses excellent attention to detail. Client / Customer service expertise, Detail Orientation, Strong Research Skills, Accuracy, Interpersonal Skills, and Organizational Skills
Core Competencies :
- SLA and KPI management
- Contract adherence
- Stakeholder engagement
- Vendor management
- Written and verbal communication
- Presentation skills : written and verbal
- Management and recruitment
Upon offer of employment, the individual will be subject to a background check.