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Field Services Manager - Denver

Field Services Manager - Denver

Best BuyDenver, CO, US
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Field Services Manager - Denver

As a Field Services Manager, you'll oversee Best Buy's installation, delivery and repair services within your region. You'll work with marketplace and retail leadership to ensure employees have the needed services and sales knowledge, providing seamless experiences for customers. You'll lead a team of area managers and build a strong employee culture that drives positive business results. What you'll do

  • Build and maintain an exceptional team culture centered around engagement and belonging
  • Coach your leadership teams across the division to promote talent development, performance management and strong employee experience
  • Set expectations for behaviors, processes and performance that align with contractual requirements
  • Conduct store visits in partnership with retail leaders to ensure fulfillment strategies are being executed
  • Act as the single point of contact for retail partners regarding services and fulfillment issues and partner with other services leaders to find resolutions regardless of location
  • Oversee planning for headcount, hiring and capacity in collaboration with service partners and direct reports

Basic qualifications

  • 3 years of experience as a supervisor or manager
  • 4 years of retail, logistics, operational, warehouse, inventory or customer service experience
  • 3 years of experience managing and reviewing operational expenses and revenue
  • 2 years of experience managing vendor relationships or partnerships
  • Ability to travel overnight up to 50% of the year

    • Preferred qualifications

  • Multi-unit management experience
  • Experience in delivery, transportation, distribution or logistics
  • Experience with warehouse management systems
  • Experience managing a remote workforce
  • Bachelor's degree in operations management, distribution, logistics, business or related field

    • What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include :

  • Competitive pay
  • Generous employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being

    • About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer.

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    Field Service Manager • Denver, CO, US