Technical Service Manager

Job Description

Job Description

Microvast is seeking a Technical Service Manager based out of our Clarksville, TN location. The Service Manager will be responsible for managing service relationships with clients working with the VP of Sales and the Director of Engineering. The Service Manager will build and oversee a team of service technicians and provide service and product support to Microvast US customers.

Responsibilities

• Provide product and service leadership for US customers while working with product support teams in Europe and China.
• Develop, negotiate and maintain customer service plans for US customers.
• US spare parts Inventory control and management and oversight of spares and tools in the Clarksville customer service area.
• Attends training on new products or features to maintain expertise in Microvast products and systems.
• Responds to US customer service issues working with a team in Europe and China to diagnose and troubleshoot customer issues.
• Perform planned preventative maintenance schedules, equipment and facility preventative rounds and inspections as requested by customers.
• Supervise production technicians for any service requested pre-shipment tests for US customers.
• Perform and oversee any regularly scheduled maintenance cycling on US customer equipment.
• Manage the service request queue and drive services to completion in a timely manner.
• Respond to emergency situations for US customers travelling to their sites as required.
• Assist in training entry-level or new service technicians
• Communicate with other personnel concerning operation, safety, and overall performance of equipment and processes.
• Develop and manage the US service budget with support from the US leadership team.
• Develop and manage service performance dashboards for reporting to the US leadership team.
• Travel up to 40-60% to customer locations.

Qualifications

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Microvast employee, you are eligible for the following benefits :

Expected Compensation

Annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Applicants for employment at Microvast must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Microvast is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Microvast is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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