Analyst - Global Shareholder Services

Join Us At Franklin Templeton

At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

About the Department

The Global Shareholder Services (GSS) team at Franklin Templeton drives operational excellence and customer service across the company. GSS manages transfer agent functions, regulatory compliance, and strategic modernization initiatives. Team membersfinancial professionals, business partners, and leaderswork together in a collaborative, client-focused environment. Joining GSS means contributing to high-impact projects, developing professionally, and benefiting from a culture that values teamwork, innovation, and continuous improvement.

How You Will Add Value

• Support integration of new business elements and improve processes.
• Define and implement critical workflows and controls.
• Coordinate enhancements to business processes and represent business priorities.
• Partner on change management for new initiatives.
• Analyze and manage business data using modeling techniques.
• Compile analytics, conduct research, and provide actionable reporting.
• Prioritize business needs and communicate effectively with stakeholders.
• Support policy development, quality reviews, and customer experience initiatives.
• Provide peer feedback and share subject matter expertise.
• Collaborate to develop processes for call center operations.
• Research business objectives, identify risks, and propose solutions.
• Assess risks, analyze impacts, and adapt to changing strategies.
• Identify and leverage industry best practices.

What Will Help You Be Successful in This Role

Work Schedule & Location

Franklin Templeton offers employees a competitive and valuable range of total rewardsmonetary and non-monetarydesigned to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $56,000 - $70,000.00, depending on location and level of relevant experience, plus discretionary bonus.

Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.

Highlights of our benefits include :

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.