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Facilities Coordinator

Facilities Coordinator

Lad Lake IncDousman, WI, United States
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Who We Are

Lad Lake is a COA accredited, nonprofit, independent organization serving kids and families from across the state. We work with 1,200+ youth and their families through evidence-based, trauma-informed programs at three Southeastern Wisconsin campuses. Guiding growth is our mission and diversity, equity, and inclusion is at the center of all we do.

We're on the lookout for a Help Desk Technician to join our IT department. This role is responsible for providing software and hardware support, troubleshooting technical issues, assisting with one-on-one training for end-users, and maintaining the associate desktop environment.

What a day in the life of a Help Desk Technician looks like :

  • Provide basic and intermediate training to users on software programs, printers, phone systems, and other peripherals.
  • Maintain and process records related to printed directories, how-to user procedures, department forms, and equipment inventory.
  • Assist with day-to-day administration of end-user settings, including network permissions, access, phone, and voicemail.
  • Maintain and troubleshoot copiers / printers, coordinating service calls when necessary.
  • Stay up to date with standard software applications used at Lad Lake and maintain knowledge of common hardware / software products.
  • Collaborate with IT personnel to diagnose and resolve desktop and printing environment issues.

What you bring to the table :

  • Associate degree in Computer Science or a related field, or equivalent experience.
  • Operational knowledge of :

    • Microsoft Server (2016 to Current)

  • Microsoft Office 365
  • Network printer configuration
  • Hardware failures and upgrades
  • Configured Exchange mailboxes
  • Post-installation support activities
  • Ability to work independently and efficiently.
  • Strong communication skills to explain technical concepts to non-technical users.
  • Commitment to staying informed on emerging technologies related to this role.
  • MS Certifications are a plus.

    • What we bring to the table :

  • $17-$25 / hour, with opportunities for certification or education-based increases.
  • Medical, Dental, Life Insurance, STD, LTD Benefits.
  • Paid Time Off (up to 16 days annually to start).
  • Holiday pay (up to 8 days).
  • Tuition reimbursement.
  • 401k plan + profit sharing for your future.
  • Casual dress code wear what makes you comfortable!
  • Personal and professional development opportunities (well pay you to learn!).
  • Employee Assistance Program (EAP) for additional support.
  • Federal Student Loan Forgiveness Employer.
  • Longevity Were Wisconsins oldest youth service organization!
  • Advancement opportunities Many of our leaders started in entry-level roles and grew into management positions.
  • A servant-leadership culture Our leaders are here to support you so you can best serve our youth.

    • Come join the Lad Lake family. Welcome Home!

    The base pay actually offered will take into account internal equity and also may vary depending on the candidates education, job-related knowledge, skills, and experience among other factors.

    Compensation details : 17-25 Hourly Wage

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    Coordinator • Dousman, WI, United States