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Program Manager/ Chief of Staff (IT-Medical Device) (Andover)
Program Manager/ Chief of Staff (IT-Medical Device) (Andover)NextPhase.ai • Andover, MA, US
Program Manager / Chief of Staff (IT-Medical Device) (Andover)

Program Manager / Chief of Staff (IT-Medical Device) (Andover)

NextPhase.ai • Andover, MA, US
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WHO WE ARE

Nextphase.ai is a Data Management solution provider focused on Data Operations services for enterprise data in the cloud. We are leading the innovation agenda with our clients by delivering a portfolio of services to help them improve data quality and manage data governance for their cloud data. NextPhase.ai data management services are tailored to achieve our clients business outcomes thus enabling our clients to focus on monetizing their data while we handle data operations. Nextphase.ai provides you with a dynamic and fun work environment and encourages you to use creative thinking to solve client challenges.

The Role :

We are seeking a highly strategic and operationally driven Program Manager / Chief of Staff to lead and support cross-functional initiatives involving the deployment, optimization, and scaling of Medical Devices technology platforms. The ideal candidate will have a strong background in process management , change enablement , and healthcare technology delivery , ideally within organ transplantation, clinical workflows, or advanced med-tech environments. This role is central to aligning strategy and execution across technical, clinical, and regulatory teams.

Key Responsibilities :

Program & Project Leadership

  • Lead high-impact programs related to the implementation, scaling, and optimization of Medical Devices technology solutions in clinical and hospital environments.
  • Manage cross-functional project teams across engineering, clinical operations, regulatory affairs, and IT.
  • Oversee timelines, risk management, resource allocation, and vendor collaboration to ensure successful program execution.

Process Optimization & Governance

  • Analyze and redesign business and clinical workflows related to Medical Devices.
  • Define and implement standard operating procedures (SOPs), quality assurance metrics, and continuous improvement initiatives.
  • Establish program governance and reporting frameworks, ensuring alignment with regulatory and clinical compliance standards (e.g., FDA, HIPAA).

    • Change Management & Stakeholder Engagement

  • Design and lead change management strategies to support clinical teams, transplant coordinators, and IT departments in adopting new technologies and workflows.
  • Conduct stakeholder assessments, develop communication plans, and manage resistance across transplant centers and health systems.
  • Facilitate training programs, onboarding, and knowledge-sharing to ensure consistent adoption of OCS tools and supporting IT systems.

    • Executive Operations & Strategic Alignment

  • Act as a strategic advisor and operational extension of the VP or C-suite leader overseeing Medical Devices programs.
  • Lead strategic planning sessions, track performance KPIs, and ensure alignment of program execution with company mission and goals.
  • Manage communications, briefings, and dashboards for internal and external stakeholders including hospital executives, surgeons, and technology vendors.

    • Qualifications :

    Education & Experience

  • 710+ years of experience in program or project management within healthcare technology, med-tech, or transplant / clinical systems environments.
  • Direct experience with OCS, medical device integration, or organ transplant systems is strongly preferred.

    • Skills & Certifications

  • Expertise in process improvement (Lean, Six Sigma), and familiarity with ITIL or clinical workflow methodologies.
  • Proven experience leading organizational change, preferably with Prosci, ADKAR, or similar certifications.
  • Strong technical literacy in healthcare IT systems, device integration, and data compliance (e.g., HL7, HIPAA, FDA QSR).
  • PMP, CPHIMS, or relevant project / change management certification is a plus.

    • Soft Skills

  • Strong communication, facilitation, and stakeholder management skills.
  • Ability to operate with executive presence, synthesize complex information, and drive cross-functional alignment.
  • Mission-driven mindset, with sensitivity to clinical urgency and patient-centered care.

    • Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship or employment visas currently.

    NextPhase.ai is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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    Chief Of Staff • Andover, MA, US