UNIT MANAGER BUSINESS SERVICES

Job Summary

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA. The Unit Manager, Business Services is responsible for ensuring excellent service to on-site clients, managing a variety of Support Services (Janitorial, Conference Services, Mail Services, Shipping and Receiving, Receptionist Services, Records Management, Event Support, MRO Operations and Lab Support). Fiscal responsibilities exceed $1MM.

Education and Experience :

Bachelor's Degree in Facilities Management, Business or related field and two years of facilities management experience, or equivalent combination of education and experience.

Responsibilities and Duties

• Achieve Budget / Financial Responsibilities
• Report financial data and statistics within company system
• Control expenses
• Overall responsibility for weekly Payroll and new associate processing
• Customer Relations
• Customer liaison
• Measure customer satisfaction and implement action plans for areas below standard
• Operation Excellence
• Establish work standards and workflow
• Maintain a quality management process
• Manage quality process as it relates to Business Support Services and set targets for quality improvements
• Conduct weekly one-on-one sessions with Line Managers and provide corrective feedback as needed
• People Management
• Ensure proper staffing for all departments
• Manage company associates using company policies and procedures
• Communicate and ensure all employees are aware of site objectives and plans
• Maintain all safety requirements for staff members provided by HSSE
• Coach and develop staff

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Plans, organizes, directs, coordinates and supervises functions and activities of the department.

Excellent written and verbal communication skills.

Ability to manage stressful situations in a calm, courteous, and efficient manner.

Client Relations and Customer Service Orientation

Team leadership abilities; Staffing Recruiting, Development and Relations.

Planning, Organization & System Know-how

Strong interpersonal skills, problem solving and analytical skills

Strong working knowledge of Microsoft Outlook

Benefits

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, information on paid time off benefits is available.

Req ID : 1467780

ESFM

Brandy Wilson

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

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