Customer Performance Manager
VirtualVocationsPensacola, Florida, United Statesjob_description.job_card.30_days_ago
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job_description.job_card.job_description
A company is looking for a Customer Performance Manager to drive measurable business outcomes and revenue growth for clients.
Key Responsibilities
Act as a strategic consultant to C-suite and security leaders, defining and tracking KPIs to demonstrate ROI
Own account financial health by developing strategic playbooks to mitigate churn risk and identify revenue expansion opportunities
Manage a proactive pipeline for upsell and cross-sell opportunities while leading commercial conversations and negotiations
Required Qualifications
5+ years of experience in high-growth B2B SaaS in a revenue-centric role
Proven ability to communicate and negotiate with C-level executives
Strong business acumen and analytical capabilities
Ability to work independently and collaboratively
Familiarity with trust, security, and compliance services including SOC 2, ISO 27001, GDPR, and HIPAA
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Performance Manager • Pensacola, Florida, United States
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