Regional Logistics Manager

Job Description

Job Title : Regional Logistics Manager

Reports to : Logistics General Manager

FLSA Status : Salary Exempt

Note : This operation runs 24 / 7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.

Job Purpose :

The Regional Logistics Manager provides functional guidance to employees regarding the planning and support of operations. This role ensures operations are managed in compliance with applicable laws, regulations, and company policies and procedures.

Essential Duties and Responsibilities : (may include but are not limited to)

• Provide transportation guidance to operations managers, managing workflow and integrating all functions within the site.
• Implement and ensure compliance with company Logistics Standard Operating Procedures (SOPs). Ensure all training and adherence to policies, reporting non-conformances for correction.
• Oversee carrier selection for optimal efficiency, proper communication, and customer satisfaction.
• Serve as point of contact for carriers and maintain proactive follow-up to build strong relationships.
• Manage documentation and reports, ensuring timely processing for reporting and billing purposes.
• Document communications via email and telephone to ensure carrier performance meets expectations.
• Negotiate terms and rates for shippers and carriers when contracts or systems are not in place.
• Monitor and record carrier performance and work with operations managers to continuously improve processes and services.
• Exercise discretion and good judgment, understanding the impact of decisions on overall operations.
• Troubleshoot issues that arise during shipments.
• Evaluate and develop employee and operational performance to meet expectations.
• Provide excellent customer service and lead by example.
• Foster a positive work environment and support team morale.
• Participate in meetings and work extended hours, including holidays, as needed to meet operational requirements.
• Step in during the absence of key individuals to maintain smooth operations.
• Remain available as required; company-provided cell phone and laptop will assist in managing needs outside normal business hours.
• Perform other duties as assigned.

Education and / or Experience :

Computer System Skills :

Reasoning Ability :

Physical Demands :

Work Environment :

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